Patient Rights & Responsibilities
Patients Rights. As a patient you have the right to:
- Be informed of rights (both verbally and in writing) as a patient (or patient's representative) prior to, or when discontinuing, the provision of care. A list of these rights shall be posted within the surgery center so that such rights may be read by all patients.
- Exercise these rights without regard to age, race, color, national origin, disability, sex or cultural, economic, education, or religious background or the source of payment for care given.
- Formulate advance directives regarding patient's healthcare, and have surgery center staff and practitioners who provide care in the surgery center comply with these directives (to the extent provided by state laws and regulations).
- Be treated with dignity and receive considerate and respectful care provided in a safe environment free from all forms of abuse, neglect or harassment.
- Remain free from seclusion or restraints of any form that are not medically necessary.
- Expect reasonable safety while in the surgery center.
- The name of the physician and staff who will be providing care and the name and professional relationships of other physicians and non-physicians who will participate in care.
- Receive appropriate information regarding provider credentialing.
- Receive as much information about any proposed treatment or procedure as needed in order to give informed consent or to refuse this course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in this treatment, alternate course of treatment or non-treatment and the risks involved in each in terms the patient can understand. The surgery center does not acknowledge DNR (Do Not Resuscitate) orders on any patient in this surgery center.
- The provision of language assistance services will be provided to the patient at no charge when needed/requested (i.e. sign language interpreter, large print, oral language translation services, etc.). (Outlined in detail in Limited English Proficiency, Speech or Hearing Impaired Patients Policy.)
- Participate actively in decisions regarding medical care. To the extent permitted by law, this includes the right to request and/or refuse treatment.
- Express a complaint regarding care or any violation of your rights without being subjected to discrimination or reprisal.
- Change providers if desired, either within Peachtree Orthopaedic Surgery Center at Perimeter or another provider of the patient's choice.
- Access information contained in patient's medical records within a reasonable time frame in accordance with state/federal laws and regulations.
- Reasonable responses to any reasonable requests made for service.
- Leave Peachtree Orthopaedic Surgery Center at Perimeter even against the advice of the attending physician.
- Reasonable continuity of care.
- Be informed by the attending physician or designee of the continuing health care requirements following discharge.
- Obtain information before scheduled surgery about payment requirements of the bill, regardless of source of payment. Examine and receive an explanation of the bill regardless of source of payment.
- If eligible for Medicare, to know upon request and in advance of treatment whether a healthcare provider or facility accepts the Medicare assignment rate.
- Be advised if physician/Peachtree Orthopaedic Surgery Center at Perimeter proposes to engage in or perform human experimentation affecting the care or treatment. The patient has the right to refuse to participate in such research projects or clinical trials.
It is the PATIENT'S responsibility to:
- Provide accurate and complete information about present complaint, past illnesses, hospitalizations, any medications, including over-the-counter products and dietary supplements and any allergies or sensitivities, and other matters related to your health status.
- Make it known whether course of treatment and what is expected of the patient is clearly understood.
- To follow the treatment plan prescribed by the physician, including the instructions of nurses and other health professionals, the patient upon admission inform the staff if pre-operative instructions have not been followed.
- Provide a responsible adult to transport the patient home from the ASC and remain with the patient for 24 hours, appropriate to the medications and/or anesthesia to be given according to post-operative instructions.
- To follow the post-operative instructions given by the physician(s) and/or nurses. This includes instruction regarding post-operative appointments.
- To contact the physician if any complication occurs.
- Accept responsibility for any actions resulting from the refusal to follow treatment or physician's orders.
- Inform the physician about any living will, medical power of attorney, or other directive that could affect the patient's care.
- To provide financial and/or insurance information regarding who will be responsible for the bill including current address and authorized contact information.
- Accept and ensure that the financial obligations of care are fulfilled as promptly as possible.
- Follow Peachtree Orthopaedic Surgery Center at Perimeter policies and procedures.
- Be considerate of the rights of other patients and Peachtree Orthopaedic Surgery Center at Perimeter personnel.
- Be respectful of personal property and that of other persons in the Peachtree Orthopaedic Surgery Center at Perimeter.
Peachtree Orthopaedic Surgery Center at Perimeter strives to provide excellent patient care and service. If you should have a concern or complaint, please tell us so we can work to satisfy your needs. Ask to speak to the ASC Nurse Manager.
For Grievance Contact:
Peachtree Orthopaedic Surgery Center at Perimeter
ASC Nurse Manager: Cynthia L. Hicks, RN
Phone: 404-350-2450, Ext 1767
Office of Medicare Beneficiary Ombudsman:
Email: email@example.com or Phone: 847-853-6060
Healthcare Facility Regulation Division
Two Peachtree St., NW
Atlanta, Georgia 30303