Frequently Asked Questions


Welcome to Peachtree Orthopaedic Surgery Center at Piedmont. We know you have choices regarding your health care and would like to thank you for choosing our facility and giving us the opportunity to serve you.

We also know that you may have questions about your visit and want to make sure that you have a pleasant experience. Below is a list of frequently asked questions that we hope you will find helpful. If at any time you wish to speak to a member of our management team, please contact us at 404-351-6393.

  1. How do I obtain or release my medical records?
  2. How long will the surgery or procedure take?
  3. Should I call the surgery center before my surgery for instructions?
  4. When will I be notified of my surgery and arrival times?
  5. Why do I have to arrive so early?
  6. Why can't I eat or drink after midnight prior to the surgery day?
  7. Why do I have to have someone stay with me during my procedure?
  8. What happens if I do not have a responsible adult that stays in the facility during my surgery, takes me home, and stays with me for the first 24hrs after surgery?
  9. Can I drive myself home?
  10. What should I do with my valuables if I bring them with me by mistake?
  11. How can I make sure that my privacy and confidentiality are maintained?
  12. How long can I expect to remain in the recovery area after surgery?
  13. Why do I have to pay my deductible and co-insurance at the time of registration/check-in?
  14. Who do I contact for facility billing questions?
  15. Can I evaluate my experience at your center?

How do I obtain or release my medical records?

Complete the PO Surgery Center at Piedmont Medical Records Patient Request Form and fax it to 404-367-8259. Or, you can mail it to 77 Collier Rd. Suite 2000 Atlanta, GA 30309.

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How long will the surgery or procedure take?

Your surgeon will be able to tell you the anticipated length of the procedure. Occasionally a procedure may not take long as long as stated, or it might take longer than anticipated. Rest assured that your surgeon and surgical team are giving you the best care available.

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Should I call the surgery center before my surgery for instructions?

A member of staff from the surgery center will call you before surgery.

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When will I be notified of my surgery and arrival times?

As an orthopedic practice treating traumatic injury, emergency work-ins are common. Therefore, all surgery times are TENTATIVE and SUBJECT TO CHANGE. A staff member will contact you regarding your surgery & arrival times 2 business days prior to your surgery visit. All calls are made after 3:30p. If your original given time changes, a follow-up call will be made with the revised time. Please check all voice mail messages prior to going to bed the night before surgery.

To avoid undue conflict with your surgery time, please plan to clear your schedule on the day of your surgery. Please bring potential child care or transportation issues to our attention during the phone assessment or pre-op visit so we can work with you to accommodate any special needs you may have.

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Why do I have to arrive so early?

Arriving well ahead of your procedure allows time for check-in, completion of paperwork, and an assessment phase by nurses and anesthesiologists in preparation for your procedure. This takes time and, so that no patients feel rushed, it is important that all involved have time to contribute to your care. In addition, you may be required to complete paperwork if you did not have a pre-surgical visit at the facility, physicians may get ahead of schedule and it is important the next patient is available and ready for their procedure.

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Why can't I eat or drink after midnight prior to the surgery day?

Not eating and drinking serve a very important purpose: to keep you safe. Not eating or drinking will allow your stomach to be empty of any contents, which could be regurgitated into your windpipe and lungs while you are under anesthesia. If you do not follow these rules, your procedure may be delayed or cancelled.

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Why do I have to have someone stay with me during my procedure?

It is important that your personal representative stay in the building so he/she can be updated on your status. In addition your personal representative will have the opportunity to speak with the surgeon after the procedure and will need to be present for the recovery nurse to provide discharge instructions on how to care for you at home after your procedure.

PERSONAL REPRESENTATIVES must be able to communicate in English (written & verbal) with the staff on the day of surgery. If your personal representative cannot communicate in English, or you/representative have other special needs for communication please inform the surgery center staff as early as possible before the surgery date so we can coordinate in assisting you.

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What happens if I do not have a responsible adult that stays in the facility during my surgery, takes me home, and stays with me for the first 24hrs after surgery?

For your safety, the surgery will be cancelled and will need to be rescheduled.

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Can I drive myself home?

Patients who receive anesthesia or any sedation will not be permitted to drive until the following day. You will not be permitted to walk home, take a bus or other public transportation. Please make arrangements to have a responsible adult drive you to and from the center.

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What should I do with my valuables if I bring them with me by mistake?

Please leave all of your valuables with your personal representative.

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How can I make sure that my privacy and confidentiality are maintained?

All patient information is kept confidential. After surgery is finished and during discharge instructions, your personal representative(s) is taken to a consult room to discuss all patient health information.

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How long can I expect to remain in the recovery area after surgery?

Patients recovering from surgery are in the recovery area for varying lengths of time. The average length of stay is approximately one hour. Depending on the individual needs of the patient the length of stay in the recovery area could be up to three hours. All patients must meet pre-established criteria for safe discharge. Home recovery is part of the ambulatory surgery process. It is not unusual for you to have some discomfort and drowsiness upon leaving.

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Why do I have to pay my deductible and co-insurance at the time of registration/check-in?

The policy of this center, as with many health care facilities across the nation is that patients pay their portion of the co-pay, any remaining deductible, and co-insurance on or prior to the day of the procedure. Payment is accepted with MasterCard, Visa, Discover, CareCredit, personal check or cash.

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Who do I contact for facility billing questions?

For questions regarding your estimated facility costs or facility balance after surgery, call 404-355-0743 and ask for the CBO patient account rep for the Piedmont surgery center. Please be aware of your insurance coverage, policy provisions, and pre-authorization requirements. If you have questions regarding your bill for anesthesia, contact their billing office at 404-351-1745.

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Can I evaluate my experience at your center?

Absolutely! We encourage you to bring any experiences, good or bad, to our attention before you leave the surgery center. Please ask to see a member of our management team at any time.

Additionally, after your visit you/personal representative will receive a 'Patient Satisfaction Survey' from the nurse upon discharge. You may also receive a request via the e-mail you provided to complete the survey online. We strongly encourage you to complete the survey and return via postage paid mail, or the e-mail version. We continually use this information to improve our services and improve each patient's experience. Our goal is to ensure that your visit to Peachtree Orthopaedic Surgery Center is a positive one.

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Peachtree Orthopaedic
Surgery Center at Piedmont
77 Collier Road
Suite 2000
Atlanta, GA 30309
Phone: 404-351-6393
Fax: 404-367-8259

[ View Perimeter Location ]
Peachtree Orthopaedic
Surgery Center at Piedmont
77 Collier Road
Suite 2000
Atlanta, GA 30309
Phone: 404-351-6393
Fax: 404-367-8259

[ View Perimeter Location ]
© Copyright 2019, Peachtree Orthopaedic Surgery Center  -  Privacy Policy  |  Website Created By: Edge 4
© 2019, Peachtree Orthopaedic Surgery Center.
Privacy Policy | Website by: Edge 4